FREQUENTLY ASKED QUESTIONS
Find answers to the most common questions about our products, quality standards, and support.
SUPPORT & INFORMATION
How Can We Help You?
Browse through our 5 FAQ categories below to learn more about G Surgical's world-class orthopedic and neurosurgical solutions.
1. Company & General Information
G Surgical is a global spinal implant company supplying intuitive technologies for the treatment of spinal disease. We provide healthcare professionals with uncompromised quality and cost-effective solutions.
We maintain a global presence with strategic offices located in Austin, Texas (USA) and Bangkok (Thailand) to ensure rapid responsiveness for our customers worldwide.
Yes, all G Surgical products are FDA-cleared and manufactured to rigorous international medical standards, ensuring uncompromised safety for patients.
Our implants and surgical instrumentation are proudly manufactured in the USA, strictly adhering to ISO 13485 quality management system requirements.
2. Product Quality & Materials
Our spinal fixation products are engineered from implant-grade Titanium, and our surgical instruments are made from high-grade stainless steel featuring anatomical silicone handles.
Yes, our titanium implants and PEEK spacers are highly biocompatible and offer excellent radiolucency, allowing for clear postoperative imaging under MRI or CT scans.
Absolutely. Beyond FDA clearance, our products are manufactured to ISO 13485 requirements and have been rigorously tested at a leading USA university to ASTM standards.
Our PEEK (Polyetheretherketone) spacers provide an optimal modulus of elasticity matching natural cortical bone. They feature X-ray markers for precise positioning and large central canals for maximum bone grafting.
3. Surgical Systems & Applications
The Posterior Lumbar System includes comprehensive pedicle screw systems, low-profile screw heads, and robust rods designed for uncompromised strength and lumbar spinal stability.
Yes, our MIS System features percutaneous screw placement and tubular retractor systems to reduce patient recovery times and minimize muscle trauma.
Yes. The Scoliosis Marksman System incorporates Polyaxial and Monoaxial screws with extended heads to handle severe biomechanical stresses and enable precise multi-planar vertebral derotation.
Our T Lok Anterior Cervical Plates range from 1 Level (21 mm – 35 mm) up to 4 Levels (65 mm – 101 mm), accommodating various anatomical requirements.
4. Ordering & Customer Support
Healthcare professionals and distributors can place orders directly through our sales representatives or by contacting our USA or Thailand offices via the Contact Us page.
Absolutely. We provide comprehensive surgical technique manuals and offer hands-on training support for surgeons utilizing our specific implant systems.
You can reach our USA office at +1 512 494 4749 (usa@gsurgical.com) or our Thailand office at +66 (0) 2 728 2171-2 (thailand@gsurgical.ocm). We ensure rapid responsiveness for all inquiries.
Returns and exchanges are handled in accordance with strict medical device regulations. Please contact your dedicated sales representative for detailed authorization procedures.
5. Compliance & Data Privacy
We utilize secure, encrypted channels for all communications. We never sell or transfer your personal healthcare or professional contact details to unauthorized third parties.
Yes, our data collection and handling procedures strictly adhere to global data privacy standards, including PDPA compliance for our operations in Thailand.
We use essential cookies to ensure seamless site functionality, enhance user navigation, and analyze statistical website traffic to improve our online services.
You can review our comprehensive Privacy Policy and PDPA commitments by visiting the Privacy Policy page via the link in our website footer.
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